The Director of Operations and Customer Experience leads all front-facing operations to deliver a seamless, high-quality, and consistently elevated guest experience. This role integrates front of house, events, food and beverage, and box office into a unified strategy grounded in hospitality, operational excellence, and innovation. This role works in close partnership with production and marketing to ensure alignment between backstage operations, audience engagement, and the overall delivery of each performance and event. The position sets the standard for a refined, service-driven environment that reflects the theatre’s commitment to excellence and strengthens patron loyalty and engagement.
Apply here or by sending a resume and letter of interest to Patrice Beckford, pbeckford@thehanovertheatre.org